Shipping & Returns

Shipping

We aim to dispatch all orders as quickly as possible.

• Orders are typically processed within 1 working day.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Delivery times are estimates and may vary during busy periods or due to circumstances outside our control.

Once your order has been dispatched, you will receive a confirmation email. If a tracked shipping service has been selected, tracking details will be provided where applicable.

Please ensure your delivery address is correct before placing your order. We cannot accept responsibility for delays or non-delivery caused by incorrect address information supplied by the customer.

Returns

We offer a 30-day return policy, which means you have 30 days from receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.

• Be returned in its original packaging where possible.

• Include proof of purchase.

To request a return, please contact us at sales@smartwatchstrap.co.uk.

Delivery Charges

If you choose an upgraded or express delivery service and later return your order, the additional delivery charge will not be refunded.

Under the Consumer Rights Act, any refund will include the cost of the standard delivery option originally offered. Additional charges paid for premium or express delivery services are non-refundable.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you receive the wrong product, contact us immediately at sales@smartwatchstrap.co.uk so we can resolve the issue as quickly as possible.

Non-Returnable Items

We cannot accept returns for:

• Personalised or custom-made products.

• Perishable goods.

• Personal care items.

• Hazardous materials, flammable liquids or gases.

If you are unsure whether your item is eligible for return, please contact us before returning it.

Exchanges

The quickest way to exchange an item is to return your original purchase. Once your return has been approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Return Shipping

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning items.

Return shipping charges are non-refundable. If we provide a prepaid return label, the cost of that label may be deducted from your refund.

For returns valued at over £15, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.